Where is the Delila Decor online store located?
We are proudly located in UK.
Where are your products from?
Delila Decor products are a carefully curated collection from all over the world inspired by travel.
Received the wrong item.
In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:
- Your order number
- The name of the item you did not receive
- The name of the item you received in it's place
- A clear photograph of the item you have received
Once we've received the above info, our Customer Support team will get this sorted for you ASAP!
I want to change my order.
We allow a 12 hour window where you can change your order. Please contact us right away and provide us with:
- Your order number
- product you would like to change
- product you would like to replace it with
Our Awesome customer support team will help you make this change right away! :)
Which currency are orders processed in?
All prices are in GBP & USD. If you are using a credit card with alternate currency, the conversion will be done by your bank.
Do you ship internationally?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
We run discounts and promotions all year, so stay tuned for exclusive deals.
Will multiple products be shipped separately?
Due to the size of most home decor products, it is common for products to be shipped separately. If you ordered multiple items, please allow a couple days for the rest of your order to arrive.
How long will it take to get my order?
Processing will take 2-4 days from the time of your order. Shipping times vary depending on the country.
Domestic Orders (UK/EU): 5-12 Business Days
Americas (CAN/USA): 5-12 Business Days
Other International Shipping Region: 8-20 Business Days
* Please note that the majority of our products will arrive within a 10 business day time frame after the product has been processed and shipped. Some variability may cause the shipment to take as long as 15-20 business days depending on the location of shipment, security, customs and processing.
What shipping carriers do you use?
We use all major carriers, and local courier partners.
Do you have a warranty?
Delila Decor is always committed to ensuring great customer service and a positive experience. We are more than pleased to offer our customers a 1-Year warranty on product malfunctions.
This guarantee entitles you to a one-time replacement of the piece unless intentionally damaged.
Due to the nature of home decor, this does not cover fading, tearing or other damaged caused by miss-use or excessive exposure to the elements.
In the event Delila Decor no longer carries the product, you will be permitted to exchange your piece for another of equal or lesser value.
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. You can visit our Returns Policy page or simply email us directly at firstname.lastname@example.org and we’ll take you through our hassle free return policy!
You can contact us through our contact page! We will be happy to assist you.